At SCOOP Pilates, we are committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in accordance with Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.

1. Information We Collect

We may collect personal information when you:

Sign up for classes, memberships, or trials

Use our website or mobile app

Contact us via email, phone, or social media

Complete forms, surveys, or provide feedback

The types of personal information we may collect include:

• Name

• Email address

• Phone number

• Payment details (processed securely)

• Health or fitness information (if voluntarily provided)

• Usage data (such as your activity within our services or app)

2. How We Use Your Information

We use your information to:

• Provide and manage our services and memberships

• Process transactions and maintain accurate billing records

• Communicate important updates, reminders, or changes to your membership

• Personalise your experience and offer customer support

• Conduct surveys and collect feedback to improve our offerings

• Fulfil legal and regulatory obligations

We will only collect health or medical information with your consent and will use it solely for the purpose of ensuring your safety while participating in our services. This information will be stored securely and only accessed by staff who need it to provide safe and appropriate services.

3.How We Protect Your Information

We take your privacy seriously and apply industry-standard measures to safeguard your data, including:

• Secure servers and encrypted payment processing

• Restricted internal access to personal information

• Regular system security reviews and software updates

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with third parties in the following circumstances:

With trusted third-party providers who assist in delivering our services under strict confidentiality agreements.  These providers may include payment processors, booking and scheduling platforms, IT service providers, email/SMS communication platforms, and marketing analytics tools

When required by law, regulation, subpoena, or court order

As part of a merger, acquisition, or business restructuring where user data may be transferred.

5.Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal data

• Request a copy of the data we hold about you

• Withdraw consent (where applicable)

• Opt out of receiving marketing communications at any time

• To exercise any of these rights, please contact us at info@scooppilates.com.au

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law.

By becoming a member, you consent to receiving occasional marketing communications, which you may opt out of at any time via the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve your browsing experience

• Understand how users interact with our website or app

• Track performance and identify improvements

You can manage or disable cookies via your browser settings. Note that some features may not function correctly if cookies are disabled.

7.Media & Images

We may collect photographs, video, or audio recordings during classes or events. These may be used for marketing or promotional purposes in accordance with our Terms & Conditions and Waiver. If you do not wish to be photographed or recorded, please notify us in writing before participating.

8.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on our website, and we will notify you of any material changes via email or app notifications before they take effect.

9. Data Breaches

If your personal information is involved in a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme, including notifying you and the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@scooppilates.com.au

• Address: L1 / 323 Koornang Road, Carnegie 3163

11. Acknowledgment

By using our services, website, or app, you acknowledge that you have read, understood, and agreed to this Privacy Policy.